Job Posting

October 26, 2022

The Housing Authority of DeKalb County (HADC) announces an opening for the position of: 

Client Services Representative I

The Client Services Representative I is responsible for addressing telephone and/or walk in inquiries that are generated by Housing Choice Voucher Program Participants, Landlords, external stakeholders and the general public. The Client Services Representative I is also responsible for projecting a professional company image through in person, phone and email interactions by exhibiting prompt and courteous service all while providing accurate information through a first touch resolution approach. Must excel in customer service delivery and relationship building. Must possess strong decision making skills and use sound judgment at all times when interacting with customers to effectively manage relationships and expectations. Embrace the use of current technology to increase daily workload performance. Effectively communicate company vision, mission, policies and procedures to clients. Interact with employees from various areas in a professional manner delivering complete and accurate information.

RESPONSIBILITIES:

• Provides excellent customer service to all participants and landlords participating in the Housing Choice Voucher Program (HCVP); responds to telephone and/or walk in inquiries from participants, landlords and the general public in a timely manner through first touch resolution at all times if possible.
• Greet and assist with sign-in for walk-in clients. Verify participant and landlord contact information to ensure integrity of demographic information before assisting.
• Problem resolution of minor issues that can be addressed at the front desk without directing to other areas.
• Triage reason for visits and or call. Identify the participant/landlord problem at hand and assign to appropriate staff member.
• Review and accept incoming participant and landlord documents as necessary.
• Responsible for timely and accurate follow-up to complete tasks; opens, reviews and acts upon all electronic and paper correspondence within established timelines; assures that all correspondence issued is correct and accurate.
• Ensure department documentation is complete.
• Perform other special projects and ad hoc reporting as assigned.
• May be required to perform all other related duties as assigned.
  
  

MINIMUM REQUIREMENTS:

• Some college coursework preferred; Bachelor’s degree in business, public administration, urban studies, social service, or related field a plus.
• Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled.

HOW TO APPLY: To apply, please email resume to . Please include a cover sheet stating position title.

The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

Job Posting

March 20, 2023

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

HCV Research & Payment Analyst

The Research & Payment Analyst oversees all reporting systems and performance measuring data for the Housing Choice Voucher (HCV) Program. The HCV Research & Payment Analyst is responsible for interpreting reports using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining independently.

The HCV Research & Payment Analyst is responsible for researching payment issues of HCVP Landlords and participants. Investigates and analyzes operational challenges; problem solves, develops resolutions and coordinates ongoing monitoring and analysis. The individual is also responsible for the validation of the HAP Run to ensure the quality and accuracy of the payments of landlords and participants.

The position requires an individual knowledgeable in data system analysis, accounting, finance, business analysis and management reporting in order to support, inform and enhance decision making at the management and executive levels of the organization. Works closely with the HCV Reporting & Portability Manager.

DUTIES & RESPONSIBILITIES:

Essential functions for this position relate to the responsibility are as follows:

• Maintains effective and open lines of communication with HCV staff, property owners, landlords, property management staff, and is fully engaged in the relationship management of customers.
• Maintains adequate monitoring and reporting systems to ensure the adequacy, quality, and timeliness of work.
• Works collaboratively with management in reviewing trend and analyzing quality of work performance.
• Manage the receipt of monies due from participants and landlords due to repayment agreements.
• Monitor and update Debts Owed Report in PIH systems.
• Works closely with Landlords to assist with resolving payment issues, including annual 1099 information.
• Identifies analytical requirements.
• Analyzes designs, develops, implements and maintains business reports and solutions.
• Investigates and analyzes operational challenges; problem solves, develops resolutions and coordinates ongoing monitoring and analysis.
• Presents findings and develops analytical reports and graphs.
• Diagnoses problems related to operational processes; assesses and recommends solutions to management team in response to changing business needs and program design.
• Research inquires received regarding department’s HAP payments, UAP payments.
• Acts as Liaison with HADC Finance department to monitor and resolve finance operations and accounting matters including regulatory reporting.
• Maintains proper systems and operational controls.
• Leads special projects as assigned.

QUALIFICATIONS:

• Bachelor’s degree in business administration, accounting, finance, IT or related field.
• An equivalent combination of education, training and experience that provides the required knowledge and abilities will be considered.
• Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives.
• Strong Customer Service skills.
• Working knowledge of HCV Program, financial operations, principles and practices.
• Strong competency in Microsoft office applications and other analytical tools and applications.
• Must possess outstanding verbal and written communication skills, including strong presentation skills.
• Strong organizational skills and the ability to prioritize and handle multiple tasks.
• Ability to solve problems and have a proactive approach in regard to identify and troubleshoot issues.
• Ability to achieve desired results in a deadline driven environment. Must be able to interface with other departments, various levels of management and front line staff.
• A working knowledge of public housing policies and regulations a plus.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.

The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

Job Posting

August 1, 2022

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

Housing Choice Voucher Program Specialist

POSITION SUMMARY:

The Housing Choice Voucher (HCV) Program Specialist is assigned to the HCV Team and will have primary responsibility for voucher and RTA issuance and annual and interim recertification. The HCV Program Specialist performs a variety of duties. These duties include, but are not limited to: coordination of and conducting client interviews, eligibility clients requesting to move, maintaining effective lines of communication, processing rent determinations, handling HAP Contract executions/terminations/renewals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides excellent direct customer service to all participants and landlords participating in the Housing Choice Voucher Program; respond to inquiries and requests from participants, landlords and the general public.
• Collects, reviews and processes data specific to assigned functions within required timelines; calculates tenant rents and housing assistance payments in accordance with established operational procedures.
• Interfaces directly with program participants and/or property owners as needed to conduct interviews; collect paperwork; conduct termination hearings; and resolves issues, complaints or problems.
• Documents all tasks completed in the appropriate participant file in computer system; maintains hard documentation for all transactions in a neat and organized manner in accordance with established file requirements.
• Responsible for timely and accurate follow-ups to complete tasks; opens, reviews and acts upon all mail received within established timelines; utilizes only agency approved forms, letters and correspondence; assures that all correspondence issued is the correct and most recent version.
• Issues vouchers and request for tenancy approvals.
• Prepares HAP contract and ensures execution and processing in a timely manner to ensure timely monthly owner/manager payments.
• Ensures timely processing/mailing of utility allowance payments.
• Reviews landlord/owner leases for compliance with program and statutory requirements.
• Ensures appropriate voucher forms are processed in a timely manner.
• Responsible for accurate document management process for all assigned controlled documents.
• Updates landlord information and makes other appropriate changes in system information in a timely and accurate manner.
• Contributes to assigned team; actively participates in team meetings, process improvements and other special projects; collaborates with and supports all team members and follows through on initiatives and assignments as directed.
• Embraces and supports all initiatives, policies and procedures within the HCV department; implement all new requirements in accordance with established guidelines.
• Performs all other related duties as assigned.
  
  

QUALIFICATIONS:

• Some college coursework preferred; Bachelor’s degree in business, public administration, urban studies, social service, or related field a plus.
• Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.

The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

Job Posting

November 29, 2021

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

Resident Services Activities Coordinator

The Resident Service Activities Coordinator's mission is to provide assistance to the Resident Services Manager in the implementation, delivery, and coordination of the overall activity programs within the communities that we serve. The Resident Services Activity Coordinator is committed to working with people in a way that is nonjudgmental, non-intrusive and confidential. This position also promotes activities to residents throughout the communities and encourages resident participation. RSC promotes safe living environments and encourages the growth of community to better meet the needs of individual residents in housing communities. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

DUTIES & RESPONSIBILITIES:

• Works in collaboration with the Resident Services Manager to arrange for a variety of activities to be brought to the communities for the education, wellness and enjoyment of the residents.
• Attends all resident activities at assigned properties. Sets up room for all activities and provides the supplies needed for each. Cleans up after each activity ends.
• Recommends new programs or activities for properties to Resident Services Manager.
• Assists Resident Services Manager and other staff/volunteers with events as requested.
• Provides coverage for office hours at properties and Resident Roundtable meetings as requested.
• Maintains records of resident attendance at all activities and events. Creates sign-in sheets for all activities monthly. Ensures all residents in attendance sign-in for each activity. Scans all sign-in sheets to appropriate folder(s) monthly for compliance purposes.
• Keeps sufficient activity program and craft supplies on hand for activities at each property. This includes RSC promotional items, supplies, snacks, drinks, decorations, games.
• Responsible for creating New Resident Kits and keeping a supply on hand for new resident orientations.
• Assists Resident Services Manager in welcoming new residents and explaining RSC programs as well as appropriate and available community resources, programs and services.
• Provides residents with linkages to community service organizations and programs as requested.
• Assists Resident Services Manager in planning a varied monthly activity calendar.
• Arranges for appropriate activities as reflected by resident preferences.
• Prints and hand-delivers newsletters to residents at assigned properties monthly.
• Encourages all residents to participate in some or all activities offered.
• Works with Bus Driver to schedule transportation to off-site shopping/business/entertainment venues.
• Ability to deal effectively with sensitive and confidential information.
• Accountable for consistent adherence to RSC standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of all materials, supplies, resources, and other assets.
• Performs other duties as assigned and which relate to the success of meeting the overall goal of the Health, Comfort, and Happiness of our residents.

QUALIFICATIONS & KNOWLEDGE:

• Bachelor’s degree from an accredited college or university in Social Sciences, Psychology, Education or closely related field preferred, but not required. High school diploma or GED with experience in community services or an equivalent combination of education and experience acceptable.
• Ability to deal effectively with situations that require tact and diplomacy.
• Ability to establish and maintain effective and courteous working relationships with other employees, residents, community agencies, and other entities that provide services.
• Skilled in operating computer equipment, applicable software packages and general office machines.
• Ability to communicate clearly and concisely, both orally and in writing.
• Valid driver’s license and good driving record.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.

The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

Job Posting

March 15, 2023

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

VASH & EHV Housing Specialist

The VASH & Emergency Housing Voucher Program (EHV) Housing Specialist is responsible for providing direct customer service and some supportive services to the VASH & Emergency Voucher Program Participants of the Housing Choice Voucher Program (HCVP).

The VASH & EHV Housing Specialist is assigned to a portion of VASH & EHV Program Participants within HCVP and performs a variety of duties. These duties include, but are not limited to: coordination of and conducting client interviews, issuance of vouchers, processing rent determinations, handling HAP contract terminations/renewals, annual and interim recertifications; communicating with program partners from Veteran Affairs (VA), Continuum of Care (CoC) and other Victim Service Providers (VSP) which may require face to face onsite or virtual weekly meetings, or as often as needed to provide assistance to VASH & EHV clients to ensure that clients are in compliance with the Housing Choice Voucher Program requirements. Requires good interpersonal, oral and written communication skills; the ability to effectively communicate and interact with individuals of varying social, cultural, professional, and educational backgrounds including the ability to effectively deal with individuals who may be mentally challenged; the ability to act with tact, good judgment, and discretion; and to maintain confidentiality.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provides exceptional direct customer service to assigned VASH & EHV participants, landlords, VA Case Managers, CoC and VSP’s participating in the Housing Choice Voucher Program; respond to inquiries and requests from participants, landlords, VA Case Managers, CoC and VSP’s and the general public.
• Collects, reviews and processes data specific to assigned functions within required timelines; calculates tenant rents and housing assistance payments in accordance with established operational procedures.
• Interfaces directly with program participants, property owners and VA Case Managers, CoC and VSP’s as needed to conduct interviews; collect paperwork; and resolve issues, complaints or problems.
• Documents all tasks completed in the appropriate participant file in computer system; maintains hard documentation for all transactions in a neat and organized manner in accordance with established file requirements.
• Responsible for timely and accurate follow-ups to complete tasks; opens, reviews and acts upon all mail received within established timelines; utilizes only agency approved forms, letters and correspondence; assures that all correspondence issued is the correct and most recent version.
• Calculates HUD-required rental contribution from eligible tenant families and the amount of the monthly Authority housing assistance to the owner in accordance with HUD requirements for a tenancy under the voucher program.
• Responsible for accurate document management process for all assigned controlled documents.
• Contributes to assigned team; actively participates in team meetings, process improvements and other special projects; collaborates with and supports all team members and follows through on initiatives and assignments as directed.
• Embraces and supports all initiatives, policies and procedures within the HCV department; implement all new requirements in accordance with established guidelines.

QUALIFICATIONS:

• Some college coursework preferred.
• Bachelor’s degree in business, public administration, urban studies, social service, or related field a plus.
• Two years of working experience and knowledge of the HCV program and HUD regulations is required.
• Proficiency with Microsoft Office and Yardi is required.
• Required formal certification of HCV Rent Calculation; other job-relevant certifications, affiliations and memberships are a plus.
• Must possess excellent communication skills and maintain collaborative relationships with other PHAs and external partners.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.

The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)