Employment Opportunities

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Client Services Representative I

Job Posting

September 9, 2020

The Housing Authority of DeKalb County (HADC) announces an opening for the position of: 

Client Services Representative I

The Client Services Representative I is responsible for addressing telephone and/or walk in inquiries that are generated by Housing Choice Voucher Program Participants, Landlords, external stakeholders and the general public. The Client Services Representative I is also responsible for projecting a professional company image through in person, phone and email interactions by exhibiting prompt and courteous service all while providing accurate information through a first touch resolution approach. Must excel in customer service delivery and relationship building. Must possess strong decision making skills and use sound judgment at all times when interacting with customers to effectively manage relationships and expectations. Embrace the use of current technology to increase daily workload performance. Effectively communicate company vision, mission, policies and procedures to clients. Interact with employees from various areas in a professional manner delivering complete and accurate information.

RESPONSIBILITIES:

  • Provides excellent customer service to all participants and landlords participating in the Housing Choice Voucher Program (HCVP); responds to telephone and/or walk in inquiries from participants, landlords and the general public in a timely manner through first touch resolution at all times if possible.
  • Greet and assist with sign-in for walk-in clients. Verify participant and landlord contact information to ensure integrity of demographic information before assisting.
  • Problem resolution of minor issues that can be addressed at the front desk without directing to other areas.
  • Triage reason for visits and or call. Identify the participant/landlord problem at hand and assign to appropriate staff member.
  • Review and accept incoming participant and landlord documents as necessary.
  • Responsible for timely and accurate follow-up to complete tasks; opens, reviews and acts upon all electronic and paper correspondence within established timelines; assures that all correspondence issued is correct and accurate.
  • Ensure department documentation is complete.
  • Perform other special projects and ad hoc reporting as assigned.
  • May be required to perform all other related duties as assigned.

MINIMUM REQUIREMENTS: Some college coursework preferred; Bachelor’s degree in business, public administration, urban studies, social service, or related field a plus. Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled.

HOW TO APPLY: To apply, please email resume to . Please include a cover sheet stating position title.

The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

 

Compliance & Support Specialist (TEMPORARY)

Job Posting

September 24, 2020

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

Compliance & Support Specialist (TEMPORARY)

The Compliance & Support Specialist is responsible for supporting the daily operation and administration of Inspections, Compliance, and Client Services related functions within the Housing Choice Voucher (HCV) Program.

Major functional responsibilities include providing support to the Contracts & Compliance Department in areas of office management, computer applications and special projects. In addition, this position is responsible for compliance monitoring of designated programs which includes program abuse and/or compliance investigations. This individual will assist with developing and implementing operational process improvements utilizing state of the art information technology solutions and industry best practices resulting in an efficient, accurate, and customer centric operating environment.

The Compliance & Support Specialist will be expected to perform with limited supervision and may be required to provide support in other HCV Program areas, as well as assist supervisor as directed. Work is performed under the general supervision of the Contracts & Compliance Manager and is reviewed primarily through reports, conferences and analysis of results obtained. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

ESSENTIAL JOB FUNCTIONS:

  • Provides excellent direct customer service to all participants and landlords participating in the Housing Choice Voucher Program; respond to inquiries and requests from participants, landlords and the general public via front desk, Inspections mailbox and/or call center.
  • Receives non-compliance families’ file that include supporting documents received internally and externally to determine if family is non-compliant with family obligations included on the voucher and takes appropriate steps in cases of non-compliance.
  • Interfaces directly with program Participants and/or Landlords as needed to conduct interviews; collect paperwork; conduct termination hearings; and resolve/closeout issues, complaints or concerns as required.
  • Maintains documentation for all transactions in a neat and organized manner in accordance with established file requirements.
  • Responsible for timely and accurate follow-up of complete tasks; opens, reviews and acts upon all mail received within established timelines; utilizes only agency approved forms, letters and correspondence; assures that all correspondence issued is the correct and most recent version.
  • Contributes to assigned team; actively participates in team meetings, process improvements and other special projects; collaborates with and supports all team members and follows through other initiatives and assignments as directed.
  • Works closely and cooperatively with other departments and staff to facilitate program operations.
  • Undertakes special projects and performs other related work as assigned and provides backup coverage in other areas of operations as the need arises.
  • Accountable for consistent adherence to strong Authority standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Authority materials, supplies, resources, and other assets.
  • Undertakes and performs other work-related duties as assigned including work in other functional areas to cover absences or provide relief, to equalize peak work periods, or otherwise balance the workload.


EDUCATION AND EXPERIENCE:

  • Bachelor’s degree in business, public administration, urban studies, social services, or related field is preferred and/or at least three (3) years of HCV experience.
  • Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, and strategic proficiency with using technology applications to support organizational objectives.
  • An equivalent combination of education, training and experience that provides the required knowledge and abilities will be considered.
  • Considerable knowledge of current applications of commonly used software and has the ability to use computer and software knowledge to develop, run, and maintain computerized records.
  • Ability to communicate and work effectively with other employees, departments, agencies and public (including recipients and applicants) in a professional manner.
  • Ability to exercise mature judgment, clear thinking and meet deadlines. Ability to analyze documents, as well as to prepare reports and make sound recommendations.
  • Ability to perform duties in an organized manner under limited supervision within established deadlines.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.


The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

 

Scanning Clerk (TEMPORARY)

Job Posting

October 20, 2020

The Housing Authority of DeKalb County (HADC) announces an opening for the position of: 

Scanning Clerk (Temporary)

The Scanning Clerk is responsible for creating electronic records and supporting the daily operation and administration within the Housing Choice Voucher (HCV) Program. The Scanning Clerk will be expected to perform with limited supervision with a required daily productivity quota. Scanning clerk should be highly organized and well versed in various types of filing systems and methodologies. They should also be comfortable working with computers and computer storage systems. Scanning systems can range from a single computer with a flatbed scanner all the way up to document systems that scan hundreds of pages at one time.

RESPONSIBILITIES:

  • Perform clerical functions of scanning of all documents with due diligence and meet daily rates of production.
  • Scan, verify and upload of documents into databases.
  • Scan documents to electronic records and organize in an effective manner.
  • Perform clerical duties of scanning, maintaining, and retrieving of all records and work files.
  • Receive, scan, index documents of importance.
  • Maintain scanner quality (i.e. cleaning lens, reporting mechanical failures).
  • Maintain required levels of quality and rates of production.

MINIMUM REQUIREMENTS:

  • The minimum requirement is an Associate's degree in office administration or outside classes in document management or imaging programs.
  • Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, and strategic proficiency with using technology applications to support organizational objectives.
  • An equivalent combination of education, training and experience that provides the required knowledge and abilities will be considered.
  • Considerable knowledge of current applications of commonly used software and has the ability to use computer and software knowledge to develop, run, and maintain computerized records.
  • Ability to communicate and work effectively with other employees, departments, in a professional manner.
  • Ability to exercise mature judgment, clear thinking and meet deadlines. Ability to analyze documents, as well as to prepare reports and make sound recommendations.
  • Ability to perform duties in an organized manner under limited supervision within established deadlines.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled.

HOW TO APPLY: To apply, please email resume to . Please include a cover sheet stating position title.

The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)