Employment Opportunities

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Inspections & Compliance Analyst

Job Posting

July 2, 2021

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

Inspections & Compliance Analyst

The Inspections & Compliance Analyst is responsible for the daily operation and administration of all inspection related functions within the Housing Choice Voucher Program (HCVP), which includes Initial Inspections, Special Inspections, Quality Control (QC) Inspections, Annual Inspections, Abatements and Contract Terminations related to inspections, coordinating and collaborating with other HCV Staff and other third parties as required. The individual is also responsible for owner/vendor set-up for the HAP Run to ensure the quality and accuracy of the payments for the appropriate landlords and/or property management company.

The Inspections & Compliance Analyst is responsible for issuing proposed terminations on families that are not in compliance with HUD’s HQS requirements; and, preparing informal hearing files for informal hearings for families in violation with their family obligations. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.


ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Prepares daily, weekly and monthly management and operations reports for all assigned areas of responsibility; analyzes reports and develops metrics that monitor production levels and identify trends; delivers oral and written status reports to Contracts & Compliance Manager.
  • Responsible for timely and accurate follow-up to complete tasks; opens, reviews and acts upon all electronic and paper correspondence within established timelines; assures that all correspondence issued is correct and accurate.
  • Responds to and resolves difficult and sensitive complaints and inquiries.
  • Maintains effective and open lines of communication with, HCV staff, property owners, landlords, property management staff, and is fully engaged in the relationship management of customers.
  • Maintains adequate monitoring and reporting systems to ensure the adequacy, quality, and timeliness of work.
  • Develops and maintains inspection plans, establishes inspection goals and metrics, audits inspection results, clarifies inspection details and policies, evaluates reports, discusses and resolves field situations and problems.


EDUCATION & EXPERIENCE:

  • Perferrably, a Bachelor’s degree from an accredited college or university in Business Administration or closely related fields.
  • Thorough knowledge of Housing Choice Voucher eligibility requirements, as required by HUD and HCV HQS Inspection Program.
  • Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, and strategic proficiency with using technology applications to support organizational objectives.
  • An equivalent combination of education, training and experience that provides the required knowledge and abilities will be considered.

KNOWLEDGE & SKILL REQUIREMENTS:

  • Ability to promptly acquire working knowledge of HADC policies and procedures, federal, state, and local statutes / regulations related to the Housing Choice Voucher program.
  • Excellent written and oral communication skills; extremely attentive to detail and accuracy and capable of creating and delivering persuasive business communications;
  • Develops positive working relationships with clients, co-workers and executive management and communicates effectively in person and using appropriate communication technologies.
  • Proficient with industry standard computer applications, including financial management and presentation software (e.g. Microsoft® Word, Excel, PowerPoint).
  • Ability to promptly acquire functional proficiency with proprietary applications that support Housing Choice business processes.
  • Successful at inter-department coordination.
  • Flexible as to work environment and assigned tasks; able to work well in a fast-paced environment, juggle many priorities and handle stress in a professional and positive manner.
  • Expedites issue resolution with various internal and/or external parties; negotiates solutions and solves problems.
  • Understands and follows complex instructions.
  • Demonstrates accuracy, thoroughness and commitment to quality work.
  • Demonstrated skill in developing long and short-range plans, setting priorities and meeting work schedules.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.


The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

 

Resident Services Activities Coordinator

Job Posting

July 2, 2021

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

Resident Services Activities Coordinator

The Resident Service Activities Coordinator's mission is to provide assistance to the Resident Services Manager in the implementation, delivery, and coordination of the overall activity programs within the communities that we serve. The Resident Services Activity Coordinator is committed to working with people in a way that is nonjudgmental, non-intrusive and confidential. This position also promotes activities to residents throughout the communities and encourages resident participation. RSC promotes safe living environments and encourages the growth of community to better meet the needs of individual residents in housing communities. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.


DUTIES & RESPONSIBILITIES:

  • Works in collaboration with the Resident Services Manager to arrange for a variety of activities to be brought to the communities for the education, wellness and enjoyment of the residents.
  • Attends all resident activities at assigned properties. Sets up room for all activities and provides the supplies needed for each. Cleans up after each activity ends.
  • Recommends new programs or activities for properties to Resident Services Manager.
  • Assists Resident Services Manager and other staff/volunteers with events as requested.
  • Provides coverage for office hours at properties and Resident Roundtable meetings as requested.
  • Maintains records of resident attendance at all activities and events. Creates sign-in sheets for all activities monthly. Ensures all residents in attendance sign-in for each activity. Scans all sign-in sheets to appropriate folder(s) monthly for compliance purposes.
  • Keeps sufficient activity program and craft supplies on hand for activities at each property. This includes RSC promotional items, supplies, snacks, drinks, decorations, games.
  • Responsible for creating New Resident Kits and keeping a supply on hand for new resident orientations.
  • Assists Resident Services Manager in welcoming new residents and explaining RSC programs as well as appropriate and available community resources, programs and services.
  • Provides residents with linkages to community service organizations and programs as requested.
  • Assists Resident Services Manager in planning a varied monthly activity calendar.
  • Arranges for appropriate activities as reflected by resident preferences.
  • Prints and hand-delivers newsletters to residents at assigned properties monthly.
  • Encourages all residents to participate in some or all activities offered.
  • Works with Bus Driver to schedule transportation to off-site shopping/business/entertainment venues.
  • Ability to deal effectively with sensitive and confidential information.
  • Accountable for consistent adherence to RSC standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of all materials, supplies, resources, and other assets.
  • Performs other duties as assigned and which relate to the success of meeting the overall goal of the Health, Comfort, and Happiness of our residents.


QUALIFICATIONS & KNOWLEDGE:

  • Bachelor’s degree from an accredited college or university in Social Sciences, Psychology, Education or closely related field preferred, but not required. High school diploma or GED with experience in community services or an equivalent combination of education and experience acceptable.
  • Ability to deal effectively with situations that require tact and diplomacy.
  • Ability to establish and maintain effective and courteous working relationships with other employees, residents, community agencies, and other entities that provide services.
  • Skilled in operating computer equipment, applicable software packages and general office machines.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Valid driver’s license and good driving record.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.


The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

 

HCV Quality Assurance Analyst

Job Posting

August 2, 2021

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

HCV Quality Assurance Analyst

The HCV Quality Assurance Analyst reports directly to the Contracts & Compliance Manager and is responsible for providing the daily operation and administration of all HCV-related functions within the Housing Choice Voucher Program (HCVP), which includes completing quality assurance checks; assisting with internal and external audits, conducting quality assurance reviews of issuance of vouchers and RTAs rent determinations/adjustments HAP contract executions/terminations/annuals, and interim recertifications. This individual ensures operating process and procedures are followed utilizing state of the art information technology solutions and industry best practices resulting in an efficient, accurate, and customer-centric operating environment are maintained and carried out through meaningful audit reviews. In addition, this individual assists in training, staff development and provides suggestions to ensure quality control reviews are meaningful for staff growth. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Regularly reviews HUD and Authority rules and procedures to ensure accuracy of quality control reviews are established to ensure that Authority quality standards become visible, repeatable and measurable.
  • Interprets and applies procedures to maintain required internal control records.
  • Performs training, both one on one and in a team/group setting, based on analysis of quality control reviews, assist with identifying best practices in the QA process.
  • Cooperates with outside auditors in any undertaking that may expedite their work.
  • Prepares reports with analysis of quality control reviews to facilitate error rate tracking, file submission, file status, recertifications, voucher issuance, transfer moves, and other HCVP functions.
  • Assists in providing up to date and accurate information regarding HCVP monthly reports and creates new measurements for monitoring the HCVP portfolio.
  • Participates in the implementation of department policies, procedures, work processes, forms and checklists, including revision to the HCV Administrative Plan, Owner Manuals, and Participant Handbook; reviews all forms, letters, and other documents used in standard operating procedures.
  • Analyzes and applies HUD’s Code of Federal Regulations and HCVP Housing notices ensuring staff, families, and owners understand and comply with rules and assures that the interest of the program participants are served and the Authority is protected.
  • Responsible for timely and accurate follow-up to complete tasks; opens, reviews, and acts upon all electronic and paper correspondence within established timeline; assures that all correspondence issued is correct and accurate.
  • Provides excellent direct customer service to all current and prospective participants participating in the HCVP.
  • Coordinates with other HCVP functional areas as required.
  • Communicates and provides information by relevant methods internally and externally to assist organizational operations and goals.
  • Performs routine and assigned projects based on needs.
  • Performs all other related duties as assigned.


QUALIFICATIONS:

  • Bachelor’s degree in business, public administration, urban studies, social service, or related field is desirable but not essential. And/or at least five (5) years of HCV experience, supervision experience preferred.
  • Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, and strategic proficiency with using technology applications to support organizational objectives.
  • Formal certifications required for the position include but are not limited to HCV Specialist and HCV Rent Calculation. Other job-relevant certifications, affiliations and memberships are a plus.
  • An equivalent combination of education, training, and experience that provides the required knowledge and abilities will be considered.
  • Prior understanding of Section 8 housing and HUD HCVP regulations, processes, etc. is a plus.
  • Ability to analyze local housing concerns and recommend Administrative Plan policies that consider these concerns, and comply with federal regulations.
  • Ability to work in high-pressure situations and tight timelines.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.


The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)