Employment Opportunities

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Resident Services Activities Coordinator

Job Posting

July 2, 2021

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

Resident Services Activities Coordinator

The Resident Service Activities Coordinator's mission is to provide assistance to the Resident Services Manager in the implementation, delivery, and coordination of the overall activity programs within the communities that we serve. The Resident Services Activity Coordinator is committed to working with people in a way that is nonjudgmental, non-intrusive and confidential. This position also promotes activities to residents throughout the communities and encourages resident participation. RSC promotes safe living environments and encourages the growth of community to better meet the needs of individual residents in housing communities. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.


DUTIES & RESPONSIBILITIES:

  • Works in collaboration with the Resident Services Manager to arrange for a variety of activities to be brought to the communities for the education, wellness and enjoyment of the residents.
  • Attends all resident activities at assigned properties. Sets up room for all activities and provides the supplies needed for each. Cleans up after each activity ends.
  • Recommends new programs or activities for properties to Resident Services Manager.
  • Assists Resident Services Manager and other staff/volunteers with events as requested.
  • Provides coverage for office hours at properties and Resident Roundtable meetings as requested.
  • Maintains records of resident attendance at all activities and events. Creates sign-in sheets for all activities monthly. Ensures all residents in attendance sign-in for each activity. Scans all sign-in sheets to appropriate folder(s) monthly for compliance purposes.
  • Keeps sufficient activity program and craft supplies on hand for activities at each property. This includes RSC promotional items, supplies, snacks, drinks, decorations, games.
  • Responsible for creating New Resident Kits and keeping a supply on hand for new resident orientations.
  • Assists Resident Services Manager in welcoming new residents and explaining RSC programs as well as appropriate and available community resources, programs and services.
  • Provides residents with linkages to community service organizations and programs as requested.
  • Assists Resident Services Manager in planning a varied monthly activity calendar.
  • Arranges for appropriate activities as reflected by resident preferences.
  • Prints and hand-delivers newsletters to residents at assigned properties monthly.
  • Encourages all residents to participate in some or all activities offered.
  • Works with Bus Driver to schedule transportation to off-site shopping/business/entertainment venues.
  • Ability to deal effectively with sensitive and confidential information.
  • Accountable for consistent adherence to RSC standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of all materials, supplies, resources, and other assets.
  • Performs other duties as assigned and which relate to the success of meeting the overall goal of the Health, Comfort, and Happiness of our residents.


QUALIFICATIONS & KNOWLEDGE:

  • Bachelor’s degree from an accredited college or university in Social Sciences, Psychology, Education or closely related field preferred, but not required. High school diploma or GED with experience in community services or an equivalent combination of education and experience acceptable.
  • Ability to deal effectively with situations that require tact and diplomacy.
  • Ability to establish and maintain effective and courteous working relationships with other employees, residents, community agencies, and other entities that provide services.
  • Skilled in operating computer equipment, applicable software packages and general office machines.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Valid driver’s license and good driving record.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.


The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

 

HCV Quality Assurance Analyst

Job Posting

August 2, 2021

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

HCV Quality Assurance Analyst

The HCV Quality Assurance Analyst reports directly to the Contracts & Compliance Manager and is responsible for providing the daily operation and administration of all HCV-related functions within the Housing Choice Voucher Program (HCVP), which includes completing quality assurance checks; assisting with internal and external audits, conducting quality assurance reviews of issuance of vouchers and RTAs rent determinations/adjustments HAP contract executions/terminations/annuals, and interim recertifications. This individual ensures operating process and procedures are followed utilizing state of the art information technology solutions and industry best practices resulting in an efficient, accurate, and customer-centric operating environment are maintained and carried out through meaningful audit reviews. In addition, this individual assists in training, staff development and provides suggestions to ensure quality control reviews are meaningful for staff growth. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Regularly reviews HUD and Authority rules and procedures to ensure accuracy of quality control reviews are established to ensure that Authority quality standards become visible, repeatable and measurable.
  • Interprets and applies procedures to maintain required internal control records.
  • Performs training, both one on one and in a team/group setting, based on analysis of quality control reviews, assist with identifying best practices in the QA process.
  • Cooperates with outside auditors in any undertaking that may expedite their work.
  • Prepares reports with analysis of quality control reviews to facilitate error rate tracking, file submission, file status, recertifications, voucher issuance, transfer moves, and other HCVP functions.
  • Assists in providing up to date and accurate information regarding HCVP monthly reports and creates new measurements for monitoring the HCVP portfolio.
  • Participates in the implementation of department policies, procedures, work processes, forms and checklists, including revision to the HCV Administrative Plan, Owner Manuals, and Participant Handbook; reviews all forms, letters, and other documents used in standard operating procedures.
  • Analyzes and applies HUD’s Code of Federal Regulations and HCVP Housing notices ensuring staff, families, and owners understand and comply with rules and assures that the interest of the program participants are served and the Authority is protected.
  • Responsible for timely and accurate follow-up to complete tasks; opens, reviews, and acts upon all electronic and paper correspondence within established timeline; assures that all correspondence issued is correct and accurate.
  • Provides excellent direct customer service to all current and prospective participants participating in the HCVP.
  • Coordinates with other HCVP functional areas as required.
  • Communicates and provides information by relevant methods internally and externally to assist organizational operations and goals.
  • Performs routine and assigned projects based on needs.
  • Performs all other related duties as assigned.


QUALIFICATIONS:

  • Bachelor’s degree in business, public administration, urban studies, social service, or related field is desirable but not essential. And/or at least five (5) years of HCV experience, supervision experience preferred.
  • Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, and strategic proficiency with using technology applications to support organizational objectives.
  • Formal certifications required for the position include but are not limited to HCV Specialist and HCV Rent Calculation. Other job-relevant certifications, affiliations and memberships are a plus.
  • An equivalent combination of education, training, and experience that provides the required knowledge and abilities will be considered.
  • Prior understanding of Section 8 housing and HUD HCVP regulations, processes, etc. is a plus.
  • Ability to analyze local housing concerns and recommend Administrative Plan policies that consider these concerns, and comply with federal regulations.
  • Ability to work in high-pressure situations and tight timelines.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.


The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

 

VASH & EHV Housing Specialist

Job Posting

August 10, 2021

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

VASH & EHV Housing Specialist

The VASH & Emergency Housing Voucher Program (EHV) Housing Specialist is responsible for providing direct customer service and some supportive services to the VASH & Emergency Voucher Program Participants of the Housing Choice Voucher Program (HCVP).

The VASH & EHV Housing Specialist is assigned to a portion of VASH & EHV Program Participants within HCVP and performs a variety of duties. These duties include, but are not limited to: coordination of and conducting client interviews, issuance of vouchers, processing rent determinations, handling HAP contract terminations/renewals, annual and interim recertifications; communicating with program partners from Veteran Affairs (VA), Continuum of Care (CoC) and other Victim Service Providers (VSP) which may require face to face onsite or virtual weekly meetings, or as often as needed to provide assistance to VASH & EHV clients to ensure that clients are in compliance with the Housing Choice Voucher Program requirements. Requires good interpersonal, oral and written communication skills; the ability to effectively communicate and interact with individuals of varying social, cultural, professional, and educational backgrounds including the ability to effectively deal with individuals who may be mentally challenged; the ability to act with tact, good judgment, and discretion; and to maintain confidentiality.


ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provides exceptional direct customer service to assigned VASH & EHV participants, landlords, VA Case Managers, CoC and VSP’s participating in the Housing Choice Voucher Program; respond to inquiries and requests from participants, landlords, VA Case Managers, CoC and VSP’s and the general public.
  • Collects, reviews and processes data specific to assigned functions within required timelines; calculates tenant rents and housing assistance payments in accordance with established operational procedures.
  • Interfaces directly with program participants, property owners and VA Case Managers, CoC and VSP’s as needed to conduct interviews; collect paperwork; and resolve issues, complaints or problems.
  • Documents all tasks completed in the appropriate participant file in computer system; maintains hard documentation for all transactions in a neat and organized manner in accordance with established file requirements.
  • Responsible for timely and accurate follow-ups to complete tasks; opens, reviews and acts upon all mail received within established timelines; utilizes only agency approved forms, letters and correspondence; assures that all correspondence issued is the correct and most recent version.
  • Calculates HUD-required rental contribution from eligible tenant families and the amount of the monthly Authority housing assistance to the owner in accordance with HUD requirements for a tenancy under the voucher program.
  • Responsible for accurate document management process for all assigned controlled documents.
  • Contributes to assigned team; actively participates in team meetings, process improvements and other special projects; collaborates with and supports all team members and follows through on initiatives and assignments as directed.
  • Embraces and supports all initiatives, policies and procedures within the HCV department; implement all new requirements in accordance with established guidelines.


QUALIFICATIONS:

  • Some college coursework preferred.
  • Bachelor’s degree in business, public administration, urban studies, social service, or related field a plus.
  • Two years of working experience and knowledge of the HCV program and HUD regulations is required.
  • Proficiency with Microsoft Office and Yardi is required.
  • Required formal certification of HCV Rent Calculation; other job-relevant certifications, affiliations and memberships are a plus.
  • Must possess excellent communication skills and maintain collaborative relationships with other PHAs and external partners.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.


The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)