Employment Opportunities

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Client Services Representative I

Job Posting

September 9, 2020

The Housing Authority of DeKalb County (HADC) announces an opening for the position of: 

Client Services Representative I

The Client Services Representative I is responsible for addressing telephone and/or walk in inquiries that are generated by Housing Choice Voucher Program Participants, Landlords, external stakeholders and the general public. The Client Services Representative I is also responsible for projecting a professional company image through in person, phone and email interactions by exhibiting prompt and courteous service all while providing accurate information through a first touch resolution approach. Must excel in customer service delivery and relationship building. Must possess strong decision making skills and use sound judgment at all times when interacting with customers to effectively manage relationships and expectations. Embrace the use of current technology to increase daily workload performance. Effectively communicate company vision, mission, policies and procedures to clients. Interact with employees from various areas in a professional manner delivering complete and accurate information.

RESPONSIBILITIES:

  • Provides excellent customer service to all participants and landlords participating in the Housing Choice Voucher Program (HCVP); responds to telephone and/or walk in inquiries from participants, landlords and the general public in a timely manner through first touch resolution at all times if possible.
  • Greet and assist with sign-in for walk-in clients. Verify participant and landlord contact information to ensure integrity of demographic information before assisting.
  • Problem resolution of minor issues that can be addressed at the front desk without directing to other areas.
  • Triage reason for visits and or call. Identify the participant/landlord problem at hand and assign to appropriate staff member.
  • Review and accept incoming participant and landlord documents as necessary.
  • Responsible for timely and accurate follow-up to complete tasks; opens, reviews and acts upon all electronic and paper correspondence within established timelines; assures that all correspondence issued is correct and accurate.
  • Ensure department documentation is complete.
  • Perform other special projects and ad hoc reporting as assigned.
  • May be required to perform all other related duties as assigned.

MINIMUM REQUIREMENTS: Some college coursework preferred; Bachelor’s degree in business, public administration, urban studies, social service, or related field a plus. Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled.

HOW TO APPLY: To apply, please email resume to . Please include a cover sheet stating position title.

The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)