Employment Opportunities

To view the job posting in its entirety, please click on a position listed below:

Client Services Representative I

Job Posting

October 26, 2022

The Housing Authority of DeKalb County (HADC) announces an opening for the position of: 

Client Services Representative I

The Client Services Representative I is responsible for addressing telephone and/or walk in inquiries that are generated by Housing Choice Voucher Program Participants, Landlords, external stakeholders and the general public. The Client Services Representative I is also responsible for projecting a professional company image through in person, phone and email interactions by exhibiting prompt and courteous service all while providing accurate information through a first touch resolution approach. Must excel in customer service delivery and relationship building. Must possess strong decision making skills and use sound judgment at all times when interacting with customers to effectively manage relationships and expectations. Embrace the use of current technology to increase daily workload performance. Effectively communicate company vision, mission, policies and procedures to clients. Interact with employees from various areas in a professional manner delivering complete and accurate information.

RESPONSIBILITIES:

  • Provides excellent customer service to all participants and landlords participating in the Housing Choice Voucher Program (HCVP); responds to telephone and/or walk in inquiries from participants, landlords and the general public in a timely manner through first touch resolution at all times if possible.
  • Greet and assist with sign-in for walk-in clients. Verify participant and landlord contact information to ensure integrity of demographic information before assisting.
  • Problem resolution of minor issues that can be addressed at the front desk without directing to other areas.
  • Triage reason for visits and or call. Identify the participant/landlord problem at hand and assign to appropriate staff member.
  • Review and accept incoming participant and landlord documents as necessary.
  • Responsible for timely and accurate follow-up to complete tasks; opens, reviews and acts upon all electronic and paper correspondence within established timelines; assures that all correspondence issued is correct and accurate.
  • Ensure department documentation is complete.
  • Perform other special projects and ad hoc reporting as assigned.
  • May be required to perform all other related duties as assigned.

MINIMUM REQUIREMENTS:

  • Some college coursework preferred; Bachelor’s degree in business, public administration, urban studies, social service, or related field a plus.
  • Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled.

HOW TO APPLY: To apply, please email resume to . Please include a cover sheet stating position title.

The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

 

Client Services Supervisor

Job Posting

October 20, 2022

The Housing Authority of DeKalb County (HADC) announces an opening for the position of: 

Client Services Supervisor

The Client Services Supervisor is responsible for the oversight of all HCVP department inquires (HUD, Executive office, internal/external, Participant and/or Landlords). He/she directly supervises the client service department and client service representatives. The Client Services Supervisor must have in depth knowledge of HCVP rules and HUD regulations.

The Client Services Supervisor will be the Administrator for the proprietary phone system and self-serve kiosk.

The Client Services Supervisor should be able to embrace the use of current technology to increase daily workload performance. Effectively communicate company vision, mission, policies and procedures to clients. Interact with employees from various areas in a professional manner delivering complete and accurate information.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Required to have good interpersonal, oral, and written communication skills; the ability to effectively communicate and interact with individuals of varying social, cultural, economic, professional, and educational backgrounds including the ability to effectively deal with individuals who may be angry, argumentative, or disagreeable; the ability to act with tact, good judgment, and discretion; and to maintain the confidentiality of matters as appropriate.
  • Good knowledge of the modern principles, practices, and techniques of personnel management, training, and performance evaluation.
  • Oversight of filing systems integrity by adhering to departmental filing system policies and procedures.
  • Ability to accurately and completely document in writing appropriate events and activities.
  • Ability to plan, direct, and supervise the work of others, to delegate responsibility and authority, and ensuring that subordinates understand and comply with all objectives, performance standards, and policies. Hold subordinates accountable for tasks assigned.
  • Ability to read and comprehend relatively complex material.
  • Ability to identify operational problems, suggest and develop effective solutions to management.
  • Ability to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Authority.
  • Ability to prepare clear and concise narrative and statistical reports and deal effectively with situations requiring tact and diplomacy, yet firmness.
  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during peak hours/days.
  • Provides excellent customer service to all participants and landlords participating in the Housing Choice Voucher Program (HCVP); responds to client inquiries from participants, landlords and the general public in a timely manner through first touch resolution at all times if possible.
  • Triage reasons for visits and or call. Identify the participant/landlord problem at hand and assign to appropriate staff member.
  • Responsible for timely and accurate follow-up to complete tasks; opens, reviews and acts upon all electronic and paper correspondence within established timelines; assures that all correspondence issued is correct and accurate.
  • Prepare reports and analyzing data to assist management as they determine goals for call center.
  • Ensure department documentation is complete and all weekly and monthly reports are submitted timely.
  • Working with other supervisors and management team members to support client service representatives and maximize client satisfaction.
  • Perform other special projects and ad hoc reporting as assigned.
  • May be required to perform all other related duties as assigned.

MINIMUM REQUIREMENTS:

  • Some college coursework preferred; Bachelor’s degree in business, public administration, urban studies, social service, or related field a plus. Must have a minimum of 3 years’ experience working in the Housing Choice Voucher Program (Section 8). Related industry certification(s) is a plus.
  • Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled.

HOW TO APPLY: To apply, please email resume to . Please include a cover sheet stating position title.

The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

 

 

Housing Choice Voucher Program Specialist

Job Posting

August 1, 2022

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

Housing Choice Voucher Program Specialist

POSITION SUMMARY:

The Housing Choice Voucher (HCV) Program Specialist is assigned to the HCV Team and will have primary responsibility for voucher and RTA issuance and annual and interim recertification. The HCV Program Specialist performs a variety of duties. These duties include, but are not limited to: coordination of and conducting client interviews, eligibility clients requesting to move, maintaining effective lines of communication, processing rent determinations, handling HAP Contract executions/terminations/renewals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provides excellent direct customer service to all participants and landlords participating in the Housing Choice Voucher Program; respond to inquiries and requests from participants, landlords and the general public.
  • Collects, reviews and processes data specific to assigned functions within required timelines; calculates tenant rents and housing assistance payments in accordance with established operational procedures.
  • Interfaces directly with program participants and/or property owners as needed to conduct interviews; collect paperwork; conduct termination hearings; and resolves issues, complaints or problems.
  • Documents all tasks completed in the appropriate participant file in computer system; maintains hard documentation for all transactions in a neat and organized manner in accordance with established file requirements.
  • Responsible for timely and accurate follow-ups to complete tasks; opens, reviews and acts upon all mail received within established timelines; utilizes only agency approved forms, letters and correspondence; assures that all correspondence issued is the correct and most recent version.
  • Issues vouchers and request for tenancy approvals.
  • Prepares HAP contract and ensures execution and processing in a timely manner to ensure timely monthly owner/manager payments.
  • Ensures timely processing/mailing of utility allowance payments.
  • Reviews landlord/owner leases for compliance with program and statutory requirements.
  • Ensures appropriate voucher forms are processed in a timely manner.
  • Responsible for accurate document management process for all assigned controlled documents.
  • Updates landlord information and makes other appropriate changes in system information in a timely and accurate manner.
  • Contributes to assigned team; actively participates in team meetings, process improvements and other special projects; collaborates with and supports all team members and follows through on initiatives and assignments as directed.
  • Embraces and supports all initiatives, policies and procedures within the HCV department; implement all new requirements in accordance with established guidelines.
  • Performs all other related duties as assigned.

QUALIFICATIONS:

  • Some college coursework preferred; Bachelor’s degree in business, public administration, urban studies, social service, or related field a plus.
  • Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.



The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

Resident Services Activities Coordinator

Job Posting

November 29, 2021

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

Resident Services Activities Coordinator

The Resident Service Activities Coordinator's mission is to provide assistance to the Resident Services Manager in the implementation, delivery, and coordination of the overall activity programs within the communities that we serve. The Resident Services Activity Coordinator is committed to working with people in a way that is nonjudgmental, non-intrusive and confidential. This position also promotes activities to residents throughout the communities and encourages resident participation. RSC promotes safe living environments and encourages the growth of community to better meet the needs of individual residents in housing communities. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.


DUTIES & RESPONSIBILITIES:

  • Works in collaboration with the Resident Services Manager to arrange for a variety of activities to be brought to the communities for the education, wellness and enjoyment of the residents.
  • Attends all resident activities at assigned properties. Sets up room for all activities and provides the supplies needed for each. Cleans up after each activity ends.
  • Recommends new programs or activities for properties to Resident Services Manager.
  • Assists Resident Services Manager and other staff/volunteers with events as requested.
  • Provides coverage for office hours at properties and Resident Roundtable meetings as requested.
  • Maintains records of resident attendance at all activities and events. Creates sign-in sheets for all activities monthly. Ensures all residents in attendance sign-in for each activity. Scans all sign-in sheets to appropriate folder(s) monthly for compliance purposes.
  • Keeps sufficient activity program and craft supplies on hand for activities at each property. This includes RSC promotional items, supplies, snacks, drinks, decorations, games.
  • Responsible for creating New Resident Kits and keeping a supply on hand for new resident orientations.
  • Assists Resident Services Manager in welcoming new residents and explaining RSC programs as well as appropriate and available community resources, programs and services.
  • Provides residents with linkages to community service organizations and programs as requested.
  • Assists Resident Services Manager in planning a varied monthly activity calendar.
  • Arranges for appropriate activities as reflected by resident preferences.
  • Prints and hand-delivers newsletters to residents at assigned properties monthly.
  • Encourages all residents to participate in some or all activities offered.
  • Works with Bus Driver to schedule transportation to off-site shopping/business/entertainment venues.
  • Ability to deal effectively with sensitive and confidential information.
  • Accountable for consistent adherence to RSC standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of all materials, supplies, resources, and other assets.
  • Performs other duties as assigned and which relate to the success of meeting the overall goal of the Health, Comfort, and Happiness of our residents.


QUALIFICATIONS & KNOWLEDGE:

  • Bachelor’s degree from an accredited college or university in Social Sciences, Psychology, Education or closely related field preferred, but not required. High school diploma or GED with experience in community services or an equivalent combination of education and experience acceptable.
  • Ability to deal effectively with situations that require tact and diplomacy.
  • Ability to establish and maintain effective and courteous working relationships with other employees, residents, community agencies, and other entities that provide services.
  • Skilled in operating computer equipment, applicable software packages and general office machines.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Valid driver’s license and good driving record.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.


The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)